Technical Support Engineer Required in Dubai - Dubai

Technical Support Engineer Required in Dubai

Technical Support Engineers (TSEs) manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process. People who succeed in this role will be empathetic, collaborative, and technically minded. They have an interest in learning more about financial services, and are excited to help customers resolve complex technical issues.

TSEs will become embedded within the engineering team at Lean, so we have a high technical bar to ensure that we all speak the same language. The technical support team has aggressive goals, and we work on interesting, cross-functional projects in order to achieve them. We are a globally distributed, remote-friendly team - whether you're applying to one of our office-based or remote roles, you can expect to consistently collaborate with folks in different locations and timezones.

About Us

Lean provides developers with a universal API to access their customer's financial accounts from across the Middle East.

We came to the realization that infrastructure barriers to entry were suppressing the growth of the fintech industry across our home markets and sought to build a product that would solve that once and for all. Using Lean, developers of all levels of sophistication are now capable of building cutting edge financial solutions without worrying about the nuances at the infrastructure layer, freeing them up to focus on what matters most — their customers.

As a team of developers, product specialists, and entrepreneurs ourselves, we obsess over making the developer experience as rich yet seamless as possible. With Lean's Data API, developers can access essential customer data directly from the broad network of financial institutions in the Middle East to build advanced financial offerings and innovative solutions. Our Payments API provides customers with a seamless and secure way to transfer funds directly from their bank accounts — sidestepping prohibitively expensive credit and debit card networks.

What you'll do
Investigate bugs
Identify an issue's root cause
Describe an issue's symptoms
Quantify an issue's scope and severity
Help developers use our products
Work with other TSEs and colleagues from other functions to help Support reach its goals
Improve Support's tools and public-facing resources to keep us a nimble, scalable team

Requirements
A customer-first attitude with a strong sense of empathy
Familiarity with modern web services and APIs
An analytical and data oriented approach to problem-solving
Strong written communication skills
NB. While we think the above experience could be important, we’re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply!!

Why Join us?

Our products have received resoundingly positive feedback from developers and customers alike, but this is just the beginning. We're working tirelessly to expand our coverage across the region while further deepening the value we provide to our stakeholders. To that end, we're always on the lookout for talented, driven, and entrepreneurial candidates to join us in our mission of enabling the next generation of financial innovation. If you're motivated by solving hard problems and leaving a lasting legacy while you're at it, Lean's where you need to be.

Not only do we offer competitive salaries, private healthcare, and flexible office hours, but we also insist that every member of the team hold a meaningful equity stake in the business to ensure long-term alignment.

We'd love you to join us for this journey!

Lean is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, ***, national origin, ***ual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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https://ae.linkedin.com/jobs/view/technical-support-engineer-at-lean-technologies-2878124415?

Posted on : 2 years ago, #111414, 31 views

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