IT Support Engineer Required in Dubai - Dubai

IT Support Engineer Required in Dubai

Provide day-to-day technical support to staff, ensuring hardware, software, and network issues are resolved promptly to maintain smooth business operations.

Key Responsibilities

Act as the first point of contact (Tier 1/2) for IT support requests via helpdesk, phone, or in person.
Install, configure, and maintain desktops, laptops, printers, mobile devices, and other IT peripherals.
Set up and manage user accounts, email, and access permissions in accordance with IT policies.
Troubleshoot hardware, software, operating system, and network connectivity issues, escalating complex problems to the IT System Administrator when required.
Support video conferencing systems, meeting room AV equipment, and collaboration tools.
Maintain IT asset inventory, including hardware, software licenses, warranties, and service records.
Assist with employee onboarding and offboarding by provisioning and deactivating IT equipment, accounts, and system access.
Perform routine maintenance, including software updates, antivirus checks, and backup verification for end-user devices.
Follow and help enforce IT security policies, including password management, device encryption, and cybersecurity awareness.
Document recurring issues and solutions to maintain an internal IT knowledge base.
Coordinate with vendors for equipment repairs, replacements, and warranty claims.
Support IT infrastructure upgrades, system rollouts, and digital transformation initiatives.

Required Qualifications

Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
1 4 years of experience in an IT Support or Helpdesk role.
Working knowledge of Windows, macOS, Microsoft 365, Active Directory (user administration), and basic networking (LAN, Wi-Fi, VPN troubleshooting).
Experience with IT ticketing systems such as ServiceNow, Freshservice, or similar platforms.
Basic understanding of cybersecurity best practices and IT compliance.
CompTIA A+, Network+, or equivalent certification is preferred.
Fluency in English is required; Arabic is an advantage.
Valid UAE work authorization.

Key Competencies

Strong customer service mindset with the ability to support non-technical users.
Excellent troubleshooting and problem-solving skills.
Ability to prioritize and resolve issues under pressure.
Strong verbal and written communication skills.
High level of integrity, discretion, and confidentiality.
Well-organized with strong attention to detail.
Collaborative team player with the ability to escalate issues appropriately.

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https://www.linkedin.com/jobs/view/4437728824/?e

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