Retail Manager Required in Dubai - Dubai

Retail Manager Required in Dubai

Our Client

Our client is a chain of Cafes and Patisseries that offers the finest teas and pastries in the region. They have been in operations for over 25 years.

Role

We are looking to place Retail Manager to drive the full potential of the entire sales force through supervising and guiding the team towards maximum performance.

Tasks

Organizing all stores’ operations and allocating responsibilities to personnel.
Conducting daily shop visits.
Ensuring staff give great customer service as well as monitor the financial performance of the store.
Working on the shop floor to maintain a warm, professional, and regular relationship with customers and ensuring a prompt and high standard of service.
Identifying current and future customer requirements by establishing rapport with potential and actual customers to understand service and product requirements.
Handling suggestions and complaints by customers promptly and efficiently.
Reviewing and assessing customer satisfaction with products and services in coordination with the store managers.
Monitoring competitor activity (market survey, etc.)
Reviewing financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Monitoring the set financial targets to attain overall goals, sales results and objectives of all existing and new concepts.
Assisting in recruitment, learning and development programs, on the job training and coaching, and continuously developing the team to achieve their personal best and deliver a great customer experience.
Training store employees on corporate policies and procedures.
Inspecting the areas in the store and resolving any issues that might arise.
Tracking and reporting on stores’ KPIs.
Using the appropriate software to keep track of inventory losses and/or shrinkage.
Suggesting new operational strategies to improve store's performance and productivity.
Analyzing sales and revenue reports and making forecasts.
Ensuring the stores fulfil all legal health and safety guidelines.
Leading operations by initiating, coordinating, and enforcing program procedures.
Profile & Background

University degree in a related field.
Minimum 10 years’ experience in retail with at least 5 years in the UAE.
Minimum 4 years’ experience managing a team.
Experience in luxury retail confectionery outlets is preferred.
Strong customer service skills dealing working with different nationalities and the ability to adapt to different customers.
High level of flexibility. Able to work shifts and public holidays.
Strong written and verbal English communication skills is a must.
Must have valid UAE driving license with car.

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/retail-manager-at-trac-executive-search-selection-3005691700?

Posted on : 4 years ago, #117424, 6 views

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