Customer Service Supervisor Required in Dubai - Dubai

Customer Service Supervisor Required in Dubai

Job Description

GAC Abu Dhabi is seeking candidates for the position of Customer Service Supervisor at their Guardian Towers Office in Abu Dhabi. The key responsibility is to oversee and assist customer service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.

Accountabilities

Manage a team of customer service representatives and ensure they comply with company guidelines particularly related to quality of service.
Monitor and reviews calls or other correspondence between representatives and customers.
Ensure that the customer service representatives are informed about changes to company products and services.
Collect data and prepare reports on customer complaints and inquiries.
Prepare monthly reports obtained from company software summarizing the assigned customer service team’s performance.
Identify opportunities to update or improve customer service procedures and make recommendations to the Manager – Logistics Sales or Business Manager – Logistics.
Assist with budget preparation for the Logistics Sales department.
Proactively identify the most suitable logistics solutions for clients’ requirements.
Effectively manage RFQs, tenders and be able to work under time-sensitive conditions.
Manage projects, events, breakbulk inquiries individually without direct supervision.
Maintain strong reporting structure for various internal and external reports.

Job Requirements

Key Competencies:

Operational skills – in the step-by-step processes of the operation and knowledge of the fundamentals of the business.
Customer Service - understanding of customer needs, maintenance of good relationships, ability to support and solve customer issues and handle complaints.
Positive attitude - towards work and the environment in general, to deliver the service requested of the company.
Communication skills – to interact effectively, within and outside GAC, using the English language.
Accountability & dependability - take personal responsibility for the quality and timeliness of work and achieving results with minimal oversight.
Teamwork & collaboration – to work cooperatively with colleagues to complete tasks and involve others through liaising and building trust.
Customer focus - work with internal and external customers to identify their expectations and shared business objectives.
Self-management – complete high volumes of work, keeping a rapid pace without sacrificing accuracy.
Stress tolerance - maintain composure in highly stressful or adverse situations.

Minimum Qualifications And Other Requirements

Graduate of management-related courses
Proficient knowledge of computers especially in MS Office - Excel & Outlook
Good English communication skills – both written and spoken
Minimum 5 years’ extensive experience in same role
Good work ethic to comply with company policies and procedures
Cultural awareness to work with people from diverse cultures and backgrounds

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https://ae.linkedin.com/jobs/view/customer-service-supervisor-at-gac-group-3339834438?r

Posted on : 2 years ago, #130884, 29 views

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