Presales Engineer Required in Dubai - Dubai

Presales Engineer Required in Dubai

Kyoto Technologies is a leading Information and Communication Technologies (ICT) service provider, Distributor & System Integrator Company based in Dubai. Our leading technologies promise organizations new technologies and transform their work methods. Kyoto vision is the way to promote Lean IT through a data centre consolidation, Hybrid IT & Multi-Cloud Solutions & Services. We are actively looking for a well-experienced IT person to provide value to our organization.

Responsibilities

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
Requirements

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software (eg. Zendesk)
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Degree in Information Technology, Computer Science or relevant field
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Mandatory - Microsoft AZURE
Job Types: Full-time, Permanent
Experience - 5 to 7 years
Salary - AED7,000 per month
Valid UAE driving license
Interested candidate please share your resume at harpreet@kyoto-tech.com

Posted on : 4 years ago, #116891, 3 views

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