IT Help Desk Support Required in Dubai - Dubai

IT Help Desk Support Required in Dubai

Install and configure software, hardware and networks. Monitor system performance and

troubleshooting issues. Ensure security and efficiency of IT infrastructure.

Roles and Responsibilities

· Administer servers, laptop and desktop computers, printers, routers, switches, firewalls, phones,

company mobile phones, software deployment, security updates and patches

Analyze, maintain and implement LAN/WAN equipment and networks
Utilize and maintain the helpdesk tracking software, thus ensuring daily monitoring and
completion of scheduled jobs

Update the inventory database of all IT equipment and software licenses
Report issues to the global IT team for escalation
Provide employees with IT equipment, emails accounts for new joiners, internal transfers and/or
leavers, by setting up employee profiles, passwords, etc.

Respond to queries, run diagnostic programs, isolate problems, and determine and implement
solutions

Conduct regular security monitoring to identify any possible intrusion (e.g. hackings, etc.)
Research and recommend innovative, and when applicable, automated approach for the system
Comply with CARMA policies and procedures and support CARMA mission and vision
Perform other job-related duties as assigned by direct manager

Technical Competencies/Skills

Strong knowledge in Microsoft (MS) products
Good command of English
Familiarity with various operating systems and platforms

Job Requirements

Education

BA/BS or Technical Level in Computer Science, CCE or any relevant field

Experience

Help Desk experience
Experience as a System Administrator, Network Administrator or similar role
Experience with networks (LAN, WAN) and patch management
Licenses and certifications
Relevant Microsoft Certification is preferred

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/it-help-desk-support-at-carma-2956265472?

Posted on : 4 years ago, #115337, 25 views

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