Information Technology Operations Manager Required in Dubai - Dubai

Information Technology Operations Manager Required in Dubai

Al Ramz Corporation P.J.S.C. is seeking for an IT Operation Manager to join our growing team. As an IT Operations manager, you will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues. You will ensure high quality technical support and increase client satisfaction. You will also manage all IT Assets and the cycles of incident and problem management.

Key Responsibilities:

Manage the help desk team and evaluate performance
Ensure customer service is timely and accurate on a daily basis
Train and support help desk representatives and technicians
Set specific customer service standards
Contribute to improving customer support by actively responding to queries and handling complaints
Establish best practices through the entire technical support process
Follow up with customers to identify areas of improvement
Develop daily, weekly, and monthly reports on help desk activities
Provide customer feedback to the appropriate internal teams
Update and maintain all IT Assets
Maintain Incidents cycle and assure the quality of resolution
Maintain the problem management and assure the quality of resolution
Managing the internal processes and ensures responsible for smooth operations, that SLAs are being fulfilled.
Proactively supports access control and security as top priority in providing daily support to business.
Conducting regular system audits, regular access assessment and backup assessment.
Providing direction for IT team members and ensure that correct process is being followed in providing support.
Managing team schedule and ServiceDesk tickets.
Develops and implements IT policy and best practice guides for the organization.
Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT Operations.
Running and sharing regular operation system reports with senior staff.
Analyzes reports of major incidents, problems and create strategy to resolve their root causes.
Assess vendors and develop test strategies for new hardware and software.
Adhere to Al Ramz policies and procedures
Manage systems backups
Qualifications:

Mandatory to hold a minimum of Bachelor’s Degree in Computer Science or related curriculum.
Minimum Five (5) years of diversified experience preferably obtained from Financial Institution/Regulatory Agencies.

Competencies/ Skills:

Excellent working knowledge of networking operations.
Good Knowledge of Infrastructure operations
General understanding of software programming and systems design
Good understanding of ITIL processes
High level of ownership and accountability
Ability to make sound decisions in a fast-paced, high-pressure environment.
Highly collaborative team player with the ability to build relationships with multiple teams.
Strong, clear communication skills (written, verbal, and presentation)
If you meet above requirements, then please send your CV (which should include your nationality and current location) to recruitment@alramz.ae.

Considering the high volumes of applications we receive, only shortlisted candidates for interviews will be contacted.

Posted on : 2 years ago, #110676, 8 views

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