Head – Digital Transformation - Dubai

We are seeking an experienced Head of Digital Transformation to lead strategic digital initiatives that enhance guest experiences, modernize systems, and support broader business goals. This senior role will oversee end-to-end delivery of digital programmes, shape strategy, and foster a culture of continuous improvement across the organization.
• Job purpose: Lead and manage the company’s digital transformation agenda—driving projects that improve customer journeys, enable automation, and deliver measurable outcomes while working closely with IT, operations and commercial teams.
• Digital programme delivery:
o Plan, manage and deliver digital projects from initiation to handover.
o Ensure projects align with company objectives and customer needs.
o Oversee vendor relationships, manage risks and budgets, and keep delivery on schedule.
• Digital strategy:
o Define and refine digital strategy by evaluating new technologies and approaches.
o Identify automation and service-improvement opportunities.
o Partner with IT and operations to build scalable, maintainable solutions.
• Stakeholder management:
o Collaborate with internal teams and external partners to gather requirements and drive adoption.
o Run workshops and stakeholder sessions to gather feedback and build consensus.
o Communicate progress and outcomes clearly to senior leaders.
• Governance & continuous improvement:
o Establish KPIs, monitor delivery performance, and report on results.
o Ensure adherence to company policies, standards and regulatory requirements.
o Promote agile delivery practices and a continuous improvement mindset.
• Innovation & capability building:
o Champion a digital-first culture across the business.
o Support upskilling and training initiatives to raise digital capability.
o Encourage experimentation with new platforms and personalization tools.
Technical & industry expectations:
• Strong familiarity with DXP platforms, Headless CMS and microservices architectures.
• Hands-on knowledge of CRM, CDP and personalization tooling, as well as web/app technologies, eCommerce and loyalty systems.
• Proven track record delivering agile digital programmes; previous experience in Aviation or other B2C industries is preferred.
Interested candidates are invited to submit their CV.
APPLY HERE
https://gulfcareerhunt.com/hiring-head-digital-transformation-dubai-uae/

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