Desktop Engineer Required in Dubai - Dubai

Desktop Engineer Required in Dubai

•Building, installing, configuring, analyzing, and troubleshooting Windows and Mac OS .

• Need to support all kinds of L1 support related with OS and Hardware of laptop and Desktop

• Knowledge in managing Collaboration Systems and Apps like Video Conference Systems Teams and Zoom respectively.

• Supporting new employees by setting up their workstations and telephone configurations

• Good Knowledge in Active Directory

• Knowledge in Microsoft Office 365 and its Apps like Outlook Word, Excel, PowerPoint etc.

• Maintenance, and upgrades of operating systems for server and workstation environments.

• Knowledge in the ITIL process for handling Asset management solutions.

• Collaborating with other members of IT, to ensure that our services meet operations SLA.

• Available 24x7 on-call support.

• Experience with reasonably complex IT infrastructure. Configure, implement, and maintain system security strategies, policies, and procedures

• Ability to work well independently and as a team member.

• Ability to train others in cloud practices.

• Excellent oral and written communication skills, excellent interpersonal skills.

• Strong conceptual and logical abilities and strong planning and project abilities.

• Must be able to work as an independent, productive, responsible, self-motivated member of IT operation team.

The Key performance Indicators will include (but not be limited to)

• Installation of latest windows OS on desktop/laptop.

• 99% Network & Systems uptime in DC and retail stores.

• Timely issue resolution.

• Total No of IT helpdesk Ticket Open by the Users Versus No of IT helpdesk ticket closed.

• Deliver projects within the budget and time.

• Introducing new technologies which benefit Businesses/users.

• Attitude to help or support the Business User.

• Effective communication skills to Support Users.

• Review from the End users for the support which was offered.

• The turnaround time for the solutions of Bugfix / Break down issue.

• Maintain IT Asset inventory.

GOOD TO HAVE SKILL SETS

• Manage the Level 1 support in maintenance and troubleshooting hardware, including, printers, mobile devices etc.

• Basic networking knowledge for handling L1 support on networking devices like switches, ADSL Modem, CCTV etc.

• Knowledge in Point of Sale (POS), including installation and troubleshooting of Printers, Scanners (Optional)

• Basic understanding of Hypervisor technologies

• Knowledge In SCOM and SCCM (Optional)

QUALIFICATION

Bachelor's/ Engineering degree with 3 to 5 years or above of relevant IT experience. -

Mandatory • Certifications – MCSE , CCNA (Optional) , ITIL or Any relevant certifications

If you are interested in this position, please click the APPLY NOW button for immediate employment consideration.

We regret that due to volume of response, we can only contact initial successful applicants. If you have not heard from us within 7 days, then your application has been unsuccessful.

Adecco is an Equal Opportunities Employer based in Dubai and Abu Dhabi and offers HR solutions for Permanent Recruitment, Emiratization, Executive Search, IT Outsourcing, Temporary Staffing, Visa and Payrolling, PRO services, Adecco Onsite, Assessment Center and Global Mobility business. The Adecco Group is a Fortune Global 500 company headquartered in Zurich, Switzerland and powered by nine global brands: Adecco, Adia, Badenoch & Clark, General Assembly, Lee Hecht Harrison, Modis, Pontoon, Spring Professional and Vettery.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information, kindly visit https://www.adeccome.com/privacy-policy/ for more information

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/desktop-engineer-at-adecco-2910914853?

Posted on : 2 years ago, #112866, 64 views

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Ahmed Ali

https://www.gulfclassifieds.org/112866

Dubai, UAE

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