Customer Service Executive Required in Dubai - Dubai

Customer Service Executive Required in Dubai

Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary, and quaternary healthcare through our 26 hospitals, 115 clinics, and over 224 pharmacies in seven countries, including India. We have over 18,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: “We’ll treat you well.”

Your Role:

As a Customer care executive, you will be the first point of contact for the patients at the Aster Clinics and will be responsible for the first level of query handling, registration activities, and providing proper guidance to the patients.

Your Responsibilities:

As a Customer care executive, your typical day may include the following:

Patient Registration:

 Welcome & greet patients & ask queries of the patient as per the set checklist & company procedure.

 Patient demographic data and accurate eligibility are entered in the HIS registration modules.

 Help with the Registration form & Insurance form fill up

 Check the patient category – Insured Patients, Corporate Patients (check the staff list), HMO,

general patients and inform them about their payment mode.

 Assist patients to complete all necessary forms and documentation including medical insurance.

 Ask about the problem of the patient and refer to the concerned doctor (in consultation with the

Nurses if required)

 Send patient to concerned counter. Assist patient if required in reaching the counter

 Hand over Patient Registration Cards to the patients after patients' attendance is confirmed in the appointment module.

 Ensure soft copies of emirates ID and insurance card (if applicable) are uploaded and tagged to the correct patient EMR.

 Ensure financial consent is signed by the patient or legal guardian and uploaded in the EMR.

Handles Appointments, Patient Relations, and Insurance Coordination

Education & Experience:

 Bachelor’s degree in any field.

 1-3 years of experience as a Customer care executive in the Healthcare, Hospitality, Aviation, or Retail sector.

 Good communication skills

 Flexibility to work in shifts

Preferred Nationalities: Indian/Filipino/Arabic

Job locations: Dubai/Ajman/Sharjah/Abu Dhabi

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/customer-service-executive-at-aster-dm-healthcare-3340755066?r

Posted on : 2 years ago, #130986, 28 views

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