Customer Care Specialist Required in Dubai - Dubai

Customer Care Specialist Required in Dubai

Cashee is on a mission to reinvent the way teenagers manage money in the Middle East, by providing them with their own digital banking platform and Visa card. We are looking for a passionate Customer Care Specialist to join our team and help our customers with understanding and adopting the benefits of Cashee in the most seamless way. If you are someone who is compassionate, patient and entrepreneurial with a strong eye for data and trends, do apply!

Position : Customer Care Specialist

Job Purpose:

The Customer Care Specialist will provide support in the handling of customer queries and issues, creating processes and flows around reducing response times, improving quality of resolution, pre-empting and minimizing future queries.

Responsibilities:

· Actively monitoring customer queries or complaints up to completion.

· Answering inbound calls, emails and chats from customers

· Providing feedback to relevant departments to help improve our customer experience.

· Investigating and resolving customer complaints and queries.

· Responding to customer issues via email, phone and chat.

· Execute service recovery initiatives to eliminate/lower customer churn.

· Prepare monthly report on the incident management, SLA audits, and service performance to determine trends, seek corrective actions and to improve efficiency, sales and productivity

Qualifications / Requirements:

· Excellent written and spoken English.

· Excellent written and spoken Arabic.

· Genuine passion for providing the highest level of customer service.

· Ability to use multiple systems and multitask in a fast paced environment.

· Able to effectively communicate to a wide range of people via chat, telephone, or email.

· Ability to quickly assess a situation and problem solve to point of resolution.

· Self-motivated with ability to achieve results individually and as part of a team

· Strong organizational skills and attention to detail

· High level of proficiency in the use of the Microsoft Office Suite

· Excellent time management and planning skills

· Culturally aware and sensitive to the needs of individual customers

· Flexible to work evenings, weekends and late nights.

Essential Requirements & Competencies

Education Qualification:

· Bachelor’s degree in Commerce, Business Administration or Hospitality or other relevant qualification

Work Experience:

· Minimum 2 years’ experience working in an Account Management position is sought in a customer service industry preferably in retail, aviation, banking or hospitality

· Demonstrated commitment to customer service excellence and continuous improvement

· Demonstrated ability to work under pressure undertaking a number of simultaneous projects

· Demonstrated detailed and fact based understanding of customer profiles, needs and priorities

· Demonstrated ability to work in meeting strict deadlines without compromising quality

· General knowledge of Banking services is an advantage

Note: Applicants already based in the UAE will be considered for this position. Due to a high volume of applications, only successful candidates who have made the shortlist will be contacted.

APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/customer-care-specialist-at-cashee-2996141240?

Posted on : 4 years ago, #116989, 9 views

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