Application Support Analyst Required in Dubai - Dubai

Application Support Analyst Required in Dubai

This is an exciting opportunity for an experienced Application Support Analyst to join a dynamic, forward-thinking FTSE 100 company, as part of a global team working with market leading cloud platforms and applications. The ideal candidate will have experience supporting Digital Web, MarTech and Amazon Web Services.

You MUST have demonstrable experience in some of these technologies to progress to interview stage, and you MUST include this experience in the resume or CV that you submit when applying. The Application Support Analyst provides Level 2 application support for Informa Markets’ Digital Web, MarTech and AWS platforms and applications. The Analyst manages application Incidents and Major Incidents throughout their lifecycle, completes configuration and user admin tasks, and escalates and manages tickets with vendors.

Level 2 technical support for Informa Markets’ Digital Web, MarTech and AWS platforms and applications
Incident Management:
Full lifecycle management of Incidents and Major Incidents through to resolution
Triage, prioritisation, investigation, escalation and resolution
Ensuring all stakeholders are kept informed throughout
Ensuring resolution within agreed Service Levels
Service Request Management:
Allocation and fulfilment of configuration, user admin and other requests
Ensuring all stakeholders are kept informed throughout
Ensuring resolution within agreed Service Levels
Change Management:
Logging and management of Change Requests
Completion of Standard Change Requests
Implementation of Minor Change Requests
Knowledge Management:
Maintaining Knowledge Base
Creating and reviewing Knowledge Articles
Escalation Management:
Receiving email escalations for all Informa Markets applications and services
Managing escalations through to resolution

Qualifications

We are looking to engage with people who:

Have a logical and thorough approach to solving problems
Can communicate clearly and concisely in writing, with an appropriate level of detail, to technical and non-technical audiences
Exhibit emotional intelligence: emotional resilience, self-management, empathy, understanding the impact of words and actions on others
Have a proactive mindset: able to see what needs to be done, and take action
Are skilled in conflict management
Have excellent time management skills (ability to prioritise and manage a diverse workload)
Have the ability to learn new technical concepts and information quickly
Have a security-first approach and awareness in all aspects of their work
Are able to adapt to changing requirements within a fast-paced, dynamic environment
Have the ability to manage and co-ordinate diverse groups to deliver common goals and targets
Skills Required:

More than two years’ experience of providing Level 2 technical support for Digital Web, MarTech and AWS platforms and applications
More than two years’ experience of working within an ITIL best practice framework
Demonstrable experience of troubleshooting, investigating, and resolving Incidents
Experience authoring SQL statements and using them to investigate data quality issues
Able to prioritize and manage a diverse and demanding workload
Excellent communication and interpersonal skills; ability to engage effectively with non-technical colleagues as well as technical specialists
Using an enterprise level IT Service Management toolset to manage Incidents and Service Requests
Desired:

Experience providing level 2 technical support for the following applications:

Adobe Experience Manager
ContentStack
ReactJS
Drupal
Oracle Eloqua
Adobe Target
Adobe Analytics and Launch
PostgreSQL
Amazon Web Services

Good working knowledge of database architecture and relational data models
Experience troubleshooting API’s using Postman or similar tools
Experience troubleshooting web analytics using debugging tools and web browser development console views
Using ServiceNow to manage Incidents, Requests and Changes, and to run reports
ITIL Foundation Certificate
AEM Business Practitioner certification
Adobe Analytics Business Practitioner certification
Working in an Events/Exhibitions business

Additional Information

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, *** (including pregnancy, childbirth, and related medical conditions), ***ual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

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https://ae.linkedin.com/jobs/view/application-support-analyst-at-informa-markets-2897689424?

Posted on : 2 years ago, #112137, 3 views

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